Hotel

No. The CBA guarantees a minimum of 3 stars (and higher if no 3 stars are available). The company's booking platform (Navan) has a star rating within the app itself. If the hotel is not 3 stars or greater reach out to Crew Travel or Crew Services to have it changed.

Unfortunately, the CBA has no language to compel hotel bookings near food or entertainment. The company has stated that crews are not allowed to expense cabs or Ubers to locate food or entertainment.

Yes. Although not covered by the CBA directly, the company's travel handbook states all employees get to keep airline, rental car, and hotel points they earn. That being said, points are not guaranteed as sometimes the rates we secure are below the level that gain points. Historically Hilton properties give us points at the largest number of properties (around 80%) followed by Marriot (around 50%) and finally IHG and Hyatt (extremely rare at about 5% of the time). Make sure all of your loyalty numbers are loaded under your Navan profile and if a hotel or airline ticket is booked outside of Navan, make sure to add it at check in.

No. The CBA only allows self-relief for transport to and from the hotel but not the hotel itself. Your only option it to call Crew Services or Crew Travel. You can also reach out to the hotel committee if you continue to have issues.